End-to-end service automation across every dining touchpoint.

Guest interaction & item selection

Guests pinch and zoom awkward static PDF menus without dietary filters. Servers write scribbled orders on notepads, resulting in misheard modifications, kitchen mistakes, and delayed ticket entry.

Guests scan and immediately browse an interactive, high-speed menu with dietary filters, mandatory modifier checks, and room-wide 86 item hiding synchronized in sub-second time.

Table state, pacing & service alerts

Hosts and servers wander the floor to check who has ordered, who needs refills, and which seats are waiting for their bill. Pacing is inconsistent and guest neglect during peak rushes is common.

Every table tile displays real-time occupancy status, elapsed dining time, food readiness, and guest assistance alerts. Staff know exactly where attention is required without leaving the floor.

Ticket routing, modifiers & fire orders

Servers key in multiple large tables all at once during peak turns, flooding the kitchen line with sudden ticket avalanches, uncoordinated food/drink pacing, and overlooked allergy slips.

Orders stream to production stations as guests submit them. Station routing splits beverages to the bar and mains to the kitchen with clear allergy callouts, line timers, and course pacing control.

Printer jams, network outages & failures

When an ESC/POS printer jams or disconnects, tickets disappear. Kitchen staff miss orders, servers re-enter items from memory, and guests wait 45 minutes for lost food.

If a physical printer heartbeat fails or paper runs out, SAGSYS immediately switches to browser-rendered high-resolution PDF backup tickets. Zero lost orders and zero kitchen disruption.

Check presentation, card handling & exit

Server prints paper bill, walks to table, walks back to pick up credit card, runs card at stationary terminal, and returns receipt for signature. Tables sit unoccupied while waiting for the check.

Guests view their live itemized balance and pay instantly using Apple Pay, Google Pay, or Credit Card on their phone. Tables turn 12–15 minutes faster with automated digital receipt dispatch.

Tip pooling, cash balancing & audits

Managers match physical paper credit card slips, calculate manual tip adjustments, balance tip pools by hand, and investigate missing tickets long after restaurant doors close.

Every transaction, tip allocation, discount, and void is recorded in an immutable ledger. Shift closeout takes less than 5 minutes with complete Stripe payout reconciliation and audit exports.